9542802230

Privacy Policy

Neurospinal Institute of Broward (NSIB)

1. Who We Are

Neurospinal Institute of Broward (NSI) is a leading medical institution specializing in the diagnosis and treatment of neurological and spinal disorders. Our website address is https://www.neurospinalinstitute.com.

We are located at:
πŸ“ 55 Weston Rd, Suite 101, Weston, FL 33326
πŸ“ž Phone: (954) 659-1208
πŸ“§ Email: info@nsibroward.com

This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website or interact with our services.

2. What Personal Data We Collect and Why

We collect various types of personal information for different purposes, ensuring compliance with applicable data protection laws. The following categories of data may be collected:

2.1. Contact Information

  • Full name
  • Email address
  • Phone number
  • Mailing address (if provided)

πŸ”Ή Purpose: To communicate with you regarding appointments, inquiries, and services.

2.2. Transactional Data

  • Appointment history
  • Payment details (processed securely through third-party providers)
  • Billing information

πŸ”Ή Purpose: To process payments, verify transactions, and maintain medical service records.

2.3. Technical & Browsing Data

  • IP address
  • Browser type and version
  • Operating system
  • Device information
  • Cookies and tracking technologies

πŸ”Ή Purpose: To enhance website functionality, improve user experience, and analyze site performance.

2.4. Sensitive Personal Data (Medical Information)

In cases where you submit medical inquiries or schedule appointments, we may collect health-related information relevant to your treatment. We only process medical data with explicit consent and in compliance with HIPAA regulations.

πŸ”Ή Purpose: To provide accurate medical advice and personalized treatment plans.

3. Comments and User-Generated Content

When visitors leave comments on our website, we collect:

  • Data from the comment form
  • The visitor’s IP address
  • Browser user-agent string (to aid spam detection)

πŸ”Ή Purpose: To facilitate engagement while ensuring a safe and respectful environment.

4. Media Uploads

If you upload images or documents to our website, be aware that files may contain embedded metadata (EXIF GPS). Visitors to the website can download and extract any location data contained in the files.

πŸ”Ή Recommendation: Avoid uploading images with sensitive location data.

5. Contact Forms

When using our contact forms, we collect:

  • Name
  • Email
  • Phone number
  • Message content

πŸ”Ή Purpose: To respond to inquiries, schedule appointments, and provide customer support. We do not use this data for marketing without explicit consent.

6. Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
βœ… Improve website functionality
βœ… Analyze visitor behavior
βœ… Store preferences for future visits

πŸ”Ή Managing Cookies: You can configure your browser settings to refuse cookies or delete existing ones.

7. Analytics and Tracking

We use Google Analytics to track website performance and user interactions. Data collected includes:

  • Pages visited
  • Time spent on site
  • Geolocation (general region)
  • Click behavior

πŸ”Ή Google’s Privacy Policy: https://policies.google.com/privacy

8. Who We Share Your Data With

We do not sell your personal data. However, we may share necessary information with:

  • Payment processors (to handle transactions securely)
  • Appointment scheduling platforms (to manage bookings)
  • Third-party service providers (such as analytics tools)
  • Regulatory authorities (if required by law)

πŸ”Ή All third-party services comply with data protection regulations.

9. Data Retention Policy

We retain personal data only for as long as necessary for service provision, legal compliance, or business operations.

  • Contact form submissions: 6 months
  • Analytics records: 12 months
  • Customer purchase and medical records: 10 years (per healthcare regulations)

πŸ”Ή You may request deletion of your personal data at any time.

10. Your Rights Over Your Data

As a user, you have the right to:
βœ” Request access to your personal data
βœ” Request correction or updates
βœ” Request deletion (subject to legal requirements)
βœ” Opt out of marketing communications

πŸ”Ή To exercise these rights, contact us at info@nsibroward.com.

11. International Data Transfers

Some data may be stored or processed on servers outside your home country. We ensure compliance with GDPR (Europe) and HIPAA (U.S.) data protection laws.

πŸ”Ή Data Security Measures: We only work with providers that adhere to strict security protocols.

12. How We Protect Your Data

We implement robust security measures, including:
πŸ”Ή SSL encryption (to secure data transmissions)
πŸ”Ή Access controls (limiting staff access to sensitive information)
πŸ”Ή Regular security audits (to detect vulnerabilities)

13. Data Breach Procedures

In the unlikely event of a data breach, we have an emergency response plan that includes:

  1. Immediate investigation into the cause of the breach.
  2. User notifications if their data has been compromised.
  3. Reporting to authorities (if legally required).

14. Third-Party Data Sources

If we receive user data from external sources (e.g., referrals from other healthcare providers), we process it with the same privacy standards outlined in this policy.

15. Automated Decision-Making & Profiling

We do not engage in automated decision-making that affects users (e.g., AI-driven loan approvals). Any user profiling is strictly for website analytics and marketing improvements.

16. Legal Compliance & Industry-Specific Regulations

As a healthcare provider, we comply with:
πŸ“œ HIPAA (Health Insurance Portability and Accountability Act) – Protecting patient health information
πŸ“œ GDPR (General Data Protection Regulation) – For European visitors

17. Changes to This Privacy Policy

We reserve the right to update this policy periodically. Any changes will be posted on our website, and users will be notified if required by law.

Last updated: February 2025

18. Contact Information

For any privacy-related inquiries, you can contact us at:

πŸ“ Neurospinal Institute of Broward
πŸ“ž Phone: (954) 659-1208
πŸ“§ Email: info@nsibroward.com
🌐 Website: https://www.neurospinalinstitute.com